Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oliver.co@olivermontessori.com. Please note that returns will need to be sent to the following address: Check package details for sender information.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oliver.co@olivermontessori.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oliver.co@olivermontessori.com 

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Frequently asked questions

What qualifies a toy as a Montessori toy?

Montessori toys help your child focus on mastering one skill at a time by minimizing unnecessary distractions. Just as too many toys can be overwhelming, too many features on one toy can prevent deeper learning.

Montessori toys should be based on the following criteria:

  • Made of Natural Elements
  • Encourages Participation
  • Encourages Open Ended Play
  • Focuses on Real World Principals

What is open-ended play?

Open-ended play is play that has no perceived boundaries as an approach or part of a larger way of teaching, it allows children to investigate and explore freely, directing their play in whichever way they wish to, with little adult intervention.

Is it possible to start a Montessori Education from Birth?

Yes, Babies learn from birth. Choosing Montessori toys from birth allows babies to start learning about the real world very early in their life and on the path to stepping into their full potential. Montessori parenting focuses on being attentive and responsive to a baby’s needs.

How do I choose the right toys for my child?

First, as with all toys, you’ll want to make sure the items you select are age appropriate. The Montessori approach is to allow your child's interests to guide them to explore and learn.

You will want to choose toys that have these qualities.

  • simple and beautiful
  • made of natural and safe eco-friendly materials
  • purposeful – focused on the development of a specific skill
  • in accordance with their developmental stage